Route Protection Plan

Was your order lost or stolen in transit?
Don’t worry — that’s exactly why we offer the Route Protection Plan!

If you purchased Route protection at checkout, you’re covered. Filing a claim is quick and easy, and you’ll have the option to receive a replacement or a full refund.
You can submit your claim here: https://claims.route.com/

Didn’t purchase Route protection?
Unfortunately, we’re unable to guarantee replacements or refunds without the protection plan, as it’s designed specifically for these situations.

That said, feel free to email us — we’ll do our best to help however we can!